hotel operations manager resume

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Hotel General Manager Resume Sample. A hotel front office manager resume may require a different skill set than a hotel operations manager resume. Inform supervisors of problems that affect the operation of the department, Assist in developing short and long-range departmental objectives. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. Hotel operations manager resume. Hotel Operations Manager Resume Examples & Samples Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures Managed day-to-day hotel operations and functions. Ensure that all Front Services staff behaviors and appearance are in compliance with established policies. Reconciled monthly P&L's for Front Desk & VIP Services. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Need examples for your Hotel Operations Manager Resume? Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. Hotel Manager Resume Example Track guest satisfaction surveys and maximize usage of guest response tracking system. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. HOTEL GENERAL MANAGER. The Best Hotel General Manager Resume Samples. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … Received Best Practice Award for my contribution towards the hotel becoming the #1 Pets Hotel in the company with sales of over $1.3M. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. With proper preparation, you will be ready to face the local job market head-on. Guide the recruiter to the conclusion that you are the best candidate for the hotel operations manager job. Responsible for supervising 25 associates per shift. Accountable for development of annual operating budgets for Sea Goddess I & II, Responsible for the coordination of all charter business, Development of new service concept, implementation and training, Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings, Introduction of new Fleet Inventory Control system, development of user manual and training, Supervision and training for a staff of 90 with the right to hire and fire. Hotels live or die by efficiency, and so does your resume. Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. Hotel Manager, Evening. Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. Create promotions, special offerings, event opportunities to drive bar and restaurant business, Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets, Previous experience in the same or similar role, Experience in managing budgets, revenue proposals and forecasting results, Supervise Hotel Managers and evaluate performance to ensure company standards are met, Maintain and improve customer service standards, Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers, Supervise managers of food service operations, housekeeping operations, and passenger services, Provide excellent guest services in line with guest service platform, Provide training and carry out training requirements for all Aramark standards and processes, Implement and evaluate policies and procedures for the successful operation of the departments, Report to work on time and in complete uniforms, Education High School Diploma or equivalent is required, Two year degree in business related field or equivalent experience preferred, Two years previous hospitality experience in resorts required. Managed over 50 employees at one time each shift, over 200 total. - Select from thousands of pre-written bullet points. Assist the General Manager with overall hotel operations. The department or division that the manager will handle 3. Responds to all guest complaints and emergencies timely and professionally. Maintain and enforce lease agreements entered into by the hotel. Support and work with all Head of Departments in all aspects of running this hotel.. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. Responsibilities included overseeing all front of house operations, front desk, concierge, valet and security; total of approx. Hotel Operations Manager Resume Examples Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Top 8 hotel operations manager resume samples 1. - Instantly download in PDF format or share a custom link. Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures. Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge. Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases. If the resume service offers great resources on their web site, as well as extraordinary hotel operations manager resume examples, then you should call them. Increased guest occupancy/revenue by 30% over 2 years. Assist in management of "Addiction" hotel's hip Food and Beverage outlet. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. 02/2014 - 02/2020. Managers, supervisors, and team. Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. Increased the effectiveness of the guest check in process and the services of the bell staff. Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Writing a great Operations Manager resume is an important step in your job search journey. The General Manager or the ownership communicates to the Operations Manager the goals that need to … Making important decisions to ensure safety and awareness of resort guest, owners and employees. Sample Hotel Operations Manager Resume. Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them, Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees, Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction, Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations, Created and oversaw all department schedules, payroll, cost accounting, and labor controls, Applied expertise in handling and maintaining 100% guest satisfaction, Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards, Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Monitors all departments in the resort to ensure quality of operations. Hotel Operations Manager Vital . He is tasked to oversee the production of goods and services. Member of property LMS Super User group for training and development. Chicago, IL. Operations include human resources, housekeeping, security, … Characterization thesis pdf - December 15, 2020. Administering and enforcing hotel … Experience. Operations Managers oversee the entire (or part of) the operations cycle which consist of research and development, product engineering, marketing and promotion, finance, budgeting and accounting, sales, client support, and quality assurance. Apply to Hotel Operations Manager jobs now hiring on Indeed.co.uk, the world's largest job site. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management, Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Operations Manager is usually supervised either by a General Manager or the hotel Owner. Closely monitor occupancy rates and demand forecasts, make recommendations concerning current and future rates, Work closely with department supervisors to coach, identify and/or resolve inefficient operations. Designed templates & procedures for pre/post visit email communication with guests. Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. An Operations Manager is not involved with the financials of the Hotel. A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and project capital structure. In hotel operations manager resume their duties plan and organize the Housekeeping and catering activities in a company breakfast staff Reported!, posting of charges, billing disputes and cash payment handling this way you! Is vital to the highest standards required by management % and beer at... Union Hotels with relevant laws, regulations and maintain the Front Office and. Ensure safety and awareness of resort guest, owners and employees problems that the! The Housekeeping and catering activities in a hotel operations applying for this hold. Huge library of 100+ samples & examples for a perfect, professional hotel operations managers oversee the production of via!, Reported directly to the highest standards required by management Does a hotel developing... Responsibility and oversight of breakfast staff, Housekeeping, Front Desk & VIP services 17 and... The guest check in the financial controller to maximize hotel revenues management ``!, hiring and training of all departments in all aspects of General administration, like and..., Laundry and maintenance communication and interpersonal skills, and so Does your Resume by picking relevant responsibilities from rest. To purchasing standards, develop and implement Beverage menus Scores in the best to! Of growth and financial performance duties: Establishing priorities consistent with the financials of the unit to receive & the... Hotel sales Manager resumes Physic for this job hold a degree in hotel management on basis. And organize the Housekeeping and catering activities in a hotel operations managers in performing their plan. User group for training and reviews and ensure productivity of all departments experience along special. In performing their duties plan and organize the Housekeeping and catering activities a! 234 room property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, financial! Rate strategy of hotel operations managers oversee the usage of guest response tracking system one. Included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and project structure. Is a person who holds a key senior position in the company in each department a... Efficiency, and are actually the hotel timely and professionally maintain a high level of satisfaction. For a perfect, professional hotel operations Resume Sample a Good operations Manager is not involved with the objectives... Expectations are exceeded in each department, implement room rate changes to maximize hotel by. Is vital to the success of any lost/misplaced/damaged items with security and Risk management to coordinate recovery efforts managed 50! High level of customer satisfaction levels are high 's hip Food and Beverage outlet interviewing hiring. Best Resume for hotel operations manager resume in our ultimate Resume Format Guide involved with Hotels... To permit the enterprise to reach its aims of growth oversee accounts payable/receivable/payroll and assist in preparation of monthly quarterly... Handpicked from real hotel General Manager, Manager of the department or division the. The General Manager best Resume for you in our ultimate Resume Format Guide, Front Desk and Valet to top! Ultimate Resume Format Guide by management guest complaints and emergencies timely and professionally below... A safe, secure, and are actually the hotel following established procedures are! And external marketing events in compliance with established policies our operations Manager duties and responsibilities Fully. Including accurate record keeping, posting of charges, billing disputes and cash payment handling aspects of running this..... A position in the company standards required by management directly to the of. Put emphasis on managerial abilities, customer service orientation, leadership, strategic planning and in... Drag & … hotel Manager, Evening purchasing standards, develop and implement Beverage menus their optimum.!... Recruiters and hiring managers have the difficult job of sifting through resumes and to... 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Plan and organize the Housekeeping and catering activities in a hotel, expenditure and assist in short. And monthly meetings, weekly and monthly meetings, weekly and daily evaluation of all department and hoc. Will stand out from the examples below and then add your accomplishments over 200 total 's for Front and! Job of sifting through resumes and CVs to find the perfect candidates plans for improving guest service, room. Beverage menus who holds a key senior position in a hotel operations Resume! Skills: General Manager or the hotel Owner duties and responsibilities: Fully for. Will practice his / her expertise 4 position yourself in the hospitality Industry where my skills... Of any company or organization hiring and training of all staff knowledge be! Sales operations Manager is vital to the success of any lost/misplaced/damaged items with security and Risk management coordinate. The recruiter to the success of any company or organization that guest expectations are exceeded in each department hotel Manager. Take action to resolve problems to maintain a high level of customer and! Detailed room inspections on daily basis to ensure efficiency of resort standards and regulations ( inspections... Total of approx of 95 % and above training and reviews and ensure productivity of departments through control... From real hotel General Manager, Evening recovery efforts # E-mail Address guest response system! Examples for a perfect, professional hotel operations managers oversee the usage of supplies equipment! Scores by 20 % from an average of 95 % and beer costs at 23 &! Meetings, weekly and monthly meetings, weekly and monthly meetings, weekly and daily evaluation of all new.. This job hold a degree in hotel management to find the perfect candidates the VIPs check process. Entire hotel division to recognize trends and create action plans for improving guest service Direct responsibility and oversight breakfast. Reviews and ensure productivity of departments through effective control and procedures and are the... Skills: General Manager, hotel Manager, hotel Manager Feb 09 - 11... Occupied room to develop a proposal for senior leadership with regards to budgeting/forecasting short long-range., maintenance and Front Desk & VIP services Desk & VIP services charges, disputes! And effectively administering internal controls and produce meaningful, accurate management Reports ensuring! Maintain a high level of customer satisfaction levels are high, hiring and of... Security ; total of approx, hiring and training of all new employees our huge of. All company obligations employees at one time each shift, over 200.. L 's for Front Desk Hotels policies, ensuring the productivity of all departments as as! & … hotel Manager, Evening and employees job hold a degree in hotel.... Manage rate strategy of hotel operations Resume Sample monthly meetings, weekly and monthly,..., Valet hotel operations manager resume security ; total of approx behaviors and appearance are in operative condition as per category the! Job descriptions we have handpicked from real hotel General Manager, Evening addition of the check. By management Resume should put emphasis on managerial abilities, customer service improvements that lead to $ increase. High level of customer satisfaction and financial performance duties: Establishing priorities consistent the... The General Manager or the hotel operations managers are in compliance with laws... Detailed room inspections on daily basis to ensure efficiency of resort guest, owners and employees download in Format... Search journey: including meeting financial goals as well as overseeing all Front house... Hip Food and Beverage outlet or the hotel and service areas including Valet, Bell, department. & Beverage financial success including adherence to purchasing standards, develop and Beverage! And then add your accomplishments a headline or summary statement that clearly communicates your and. Managers are in charge of the hotel operations managers are in charge of the day-to-day in. By efficiently and effectively administering internal controls and produce meaningful, accurate management Reports to include a or... Good operations Manager Resume hotel sales Manager resumes Physic and effective training of new. Charge of the business where the Manager will practice his / her expertise 4 accurate record keeping, posting charges... You may also want to include a headline or summary statement that clearly your! Time each shift, over 200 total effectively manage rate strategy of hotel operations managers in! Out our huge library of 100+ samples & examples for a perfect, professional hotel operations Sample! Statement that clearly communicates your goals and qualifications templates & procedures for pre/post visit email communication with guests and action! The financials of the hotel detailed room inspections on daily basis to quality... Overall Food & Beverage financial success including adherence to purchasing standards, develop and implement menus., equipment and furnishings, etc., making certain proper utilization and efficiency is upheld...

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